Effective Date: February 2026

U.S. Shipping

• Standard Shipping: 2–7 business days
• Sales / Holiday Season: 4–10 business days

 

International Shipping

• Standard Shipping: 10–21 business days (varies by destination)
• Expedited Shipping: 5–14 business days (available in select countries)

 

Order Processing

• Standard Processing: 2–5 business days (Monday–Friday)
• High Volume / Sales Periods: Up to 7 business days

Shipping times begin after order processing is completed.

Most orders ship via USPS. In some cases, UPS may be used. DHL is used occasionally for select international orders.

Shipping Address

We ship only to the address provided at checkout. Please review your shipping details carefully before placing your order. Once an order has been placed, shipping addresses cannot be changed.

Lost, Stolen, or Returned Packages

• Once an order has been shipped and marked as delivered by the carrier, INTAKE is not responsible for lost, stolen, or missing packages.
• If a shipment is lost in transit or marked with a delivery exception, customers must file a claim directly with the shipping carrier. INTAKE will provide shipment details upon request.
• If a package is returned to us due to an incorrect address, missed delivery, or refusal, the customer is responsible for reshipping fees.
• If a returned package is abandoned due to unpaid reshipping fees, the order will be refunded minus the original shipping cost and a 35% restocking fee to cover processing and handling.

 

Customs Fees

Customs duties, taxes, and fees are the responsibility of the customer. If a package is refused or abandoned due to unpaid customs fees, the order will be refunded minus the original shipping cost and a 35% restocking fee.

Tracking Updates

Please allow 24–72 business hours for tracking information to update after shipment confirmation.

 

Product Inquiries

For product-related questions, email intakecustomerservice@gmail.com.