Effective Date: February 2026

U.S. Shipping

 

• Standard Shipping: 2–7 business days
• Sales / Holiday Season: 4–10 business days

International Shipping

 

• Standard Shipping: 10–21 business days (varies by destination)
• Expedited Shipping: 5–14 business days (available in select countries)

Order Processing

 

• Standard Processing: 2–5 business days (Monday–Friday)
• High Volume / Sales Periods: Up to 7 business days

Shipping times begin after order processing is completed.

Most orders ship via USPS. In some cases, UPS may be used. DHL is used occasionally for select international orders.

Shipping Address

We ship only to the address provided at checkout. Please review your shipping details carefully before placing your order. Once an order has been placed, shipping addresses cannot be changed.

Lost, Stolen, or Returned Packages

• Once an order has been shipped and marked as delivered by the carrier, INTAKE is not responsible for lost, stolen, or missing packages.
• If a shipment is lost in transit or marked with a delivery exception, customers must file a claim directly with the shipping carrier. INTAKE will provide shipment details upon request.
• If a package is returned to us due to an incorrect address, missed delivery, or refusal, the customer is responsible for reshipping fees.
• If a returned package is abandoned due to unpaid reshipping fees, the order will be refunded minus the original shipping cost and a 35% restocking fee to cover processing and handling.

 

Customs Fees

Customs duties, taxes, and fees are the responsibility of the customer. If a package is refused or abandoned due to unpaid customs fees, the order will be refunded minus the original shipping cost and a 35% restocking fee.

Tracking Updates

Please allow 24–72 business hours for tracking information to update after shipment confirmation.

Lost or Missing Packages

If your package is lost or cannot be located, please contact us as soon as possible.

Once the shipping carrier completes its investigation, INTAKE will review the claim and determine the appropriate resolution. 
Depending on the circumstances, this may include a replacement shipment or store credit.

Each claim is reviewed individually.

Requests for refunds due to lost or missing packages will not be considered until the shipping carrier’s investigation has been completed.

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Address Changes

Please verify your shipping address before placing your order.

Once an order has shipped, we cannot guarantee address changes. INTAKE is not responsible for delivery issues resulting from address changes or rerouting requests made directly through the shipping carrier.

Orders that are redirected, rerouted, or otherwise modified through the shipping carrier after shipment may require additional review before a claim can be approved.

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Packages Marked as Delivered

If your tracking shows your package was delivered but you cannot locate it, contact us immediately. We will work with the shipping carrier to investigate before determining the appropriate resolution.

INTAKE reserves the right to determine the appropriate resolution based on the shipping carrier’s investigation and the circumstances of each claim.

Product Inquiries

For product-related questions, email intakecustomerservice@gmail.com.